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Table of Contents

Part 1: Understanding the Foundations of Business Communication

Chapter 1. Becoming a Successful Business Communicator 

Chapter 2. Working with Others: Interpersonal, Intercultural, and Team Communication

Chapter 3. Managing the Communication Process

Part 2: Delivering Effective Messages

Chapter 4. Communicating Routine Messages and Building Goodwill

Chapter 5. Communicating Persuasive Messages

Chapter 6. Communicating Negative Messages

Part 3: Proposing and Reporting

Chapter 7. Finding and Evaluating Business Information

Chapter 8. Preparing Persuasive Proposals

Chapter 9. Reporting Business Information

Chapter 10. Delivering Business Presentations

Part 4: Persuading an Employer to Hire You

Chapter 11. Creating Cover Letters and Resumes

Chapter 12. Getting the Job: Interviewing Skills

 

Appendix: Grammar Handbook

Get Business Communication: Polishing Your Professional Presence by Barbara G. Shwom, Northwestern University Lisa Gueldenzoph Snyder, North Carolina A&T State University

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