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Table of Contents

Part I. Introduction to Operations Management

1. Operations and Productivity

2. Operations Strategy in a Global Environment

3. Project Management

4. Forecasting

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Part II. Designing Operations

5. Design of Goods and Services

S5. Sustainability in the Supply Chain

6. Managing Quality

S6. Statistical Process Control

7. Process Strategy

S7Capacity and Constraint Management

8. Location Strategies

9. Layout Strategies

10. Human Resources, Job Design, and Work Measurement

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Part III. Managing Operations

11. Supply-Chain Management

S11. Supply-Chain Analytics

12. Inventory Management

13. Aggregate Planning and S&OP

14. Material Requirements Planning (MRP) and ERP

15. Short-Term Scheduling

16. Just-in-Time, TPS, and Lean Operations

17. Maintenance and Reliability

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Part IV. Business Analytic Modules

A. Decision-Making Tools

B. Linear Programming

C. Transportation Models

D. Waiting-Line Models

E. Learning Curves

F. Simulation

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Online Tutorials

1. Statistical Tools for Managers

2. Acceptance Sampling

3. The Simplex Method of Linear Programming

4. The MODI and VAM Methods of Solving Transportation Problems

5. Vehicle Routing and Scheduling

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Get Operations Management, 11th Edition by Jay Heizer, Texas Lutheran University Barry Render, Graduate School of Business, Rollins College

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