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Table of Contents

1. Developing Foundations of Effective Business Communication

Communicating Effectively

Understand the Communication Process

Exploring the Communication Process
Practicing Listening Skills
Using Nonverbal Communication Skills
Communicating Across Cultures
Communicating Across Generations
Understanding Barriers to Effective Communication

Understand the Business Writing Process

Planning the Message
Writing the Message
Revising the Message

Prepare Written Messages

Preparing Letters
Composing Memorandums
Writing Reports

Apply Strategies for Writing Messages

Conveying Positive and Neutral Messages
Composing Negative Messages
Writing Persuasive Messages

Understand How Digital Communication is Transforming the Workplace

Managing E-mail
Using Instant and Text Messaging
Collaborating with Blogs, and Wikis
Using Podcasts
Using Social Networking Sites
Using Mobile Technologies

Use Effective Oral Communication Skills in the Workplace

Participating in Informal and Formal Discussions
Using the Telephone and Voice Mail
Working in Teams
Planning and Participating in Meetings
Creating Effective Presentations
Using Presentation Software

2. Applying Employment Search Strategies

Exploring Your Career Options and Searching for a Job

Prepare for Your Job Search

Identifying Your Interests, Goals, and Qualifications
Projecting a Professional Image
Building a Professional Network
Evaluating Your Online Persona—Would You Hire You?

Research Employment Opportunities

Create an Application Packet

Writing an Effective Cover Letter
Creating a Professional Resume
Building a Career Portfolio
Compiling References and Letters of Recommendations

Understand the Importance of the Interview

Writing Thank You Letters
Writing a Letter of Acceptance
Declining an Offer
Inquiring About the Status of a Position
Resigning from a Job
Understand Pre-Employment Screening

Get Your Office: Getting Started with Business Communication by Amy S. Kinser, Indiana University Diane Kosharek, Madison College

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