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BCOM 5th Edition Lehman DuFrene Test Bank

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Table of Content: 1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
3. Planning Spoken and Written Messages.
4. Preparing Spoken and Written Messages.
5. Communicating Electronically.
6. Delivering Good- and Neutral-News Messages.
7. Delivering Bad-News Messages.
8. Delivering Persuasive Messages.
9. Understanding the Report Process and Research Methods.
10. Managing Data and Using Graphics.
11. Organizing and Preparing Reports and Proposals.
12. Designing and Delivering Business Presentations.
13. Preparing Resumes and Application Messages.
14. Interviewing for a Job and Preparing
Product Details: Language: English
ISBN-10: 1285094247
ISBN-13: 978-1285094243
ISBN-13: 9781285094243
Author: Carol M.Lehman, Debbie D.DuFrene
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