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Table of Content: Chapter 1: Establishing Credibility
Chapter 2: Introduction to Interpersonal Communication
Chapter 3: Listening, Team Communication, and Difficult Conversations
Chapter 4: Communicating Across Cultures
Chapter 5: Creating Effective Business Messages
Chapter 6: Improving Readability with Style and Design
Chapter 7: E-mail and Social Media for Business Communication
Chapter 8: Routine Business Messages
Chapter 9: Persuasive Messages
Chapter 10: Bad-News Messages
Chapter 11: Crisis Communications and Public Relations Messages
Chapter 12: Research and Planning for Business Reports
Chapter 13: Completing Business Reports
Chapter 14: Planning Presentations
Chapter 15: Delivering Presentations
Chapter 16: Employment Communication
Product Details: Language: English
ISBN-10: 0077691091
ISBN-13: 978-0077691097
ISBN-13: 9780077691097
Author: Peter Cardon
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