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Part 1: Introduction 1. Defining the Supervisor’s Job 2. Understanding Supervisory Challenges in Today’s Environment Part 2: Planning, Organizing, Staffing, and Controlling 3. Establishing Goals 4. Organizing an Effective Department 5. Acquiring the Right People 6. Designing and Implementing Controls 7. Solving Problems and Making Decisions Part 3: Stimulating Individual and Group Performance 8. Motivating Your Employees 9. Providing Effective Leadership 10. Communicating Effectively 11. Supervising Groups and Work Teams Part 4: Coping with Workplace Dynamics 12. Appraising Employee Performance 13. Ensuring a Safe and Healthy Work Environment 14. Handling Conflict, Employee Discipline, Politics, and Negotiations 15. Dealing with Change and Innovation 16. The Supervisor’s Role in Labor Relations Postscript: Personal Development Table of Contents
Get Supervision Today!, & Self-Assessment Library v.3.0 Package, 5th Edition by Steve Robbins, San Antonio, Texas David A. DeCenzo, Coastal Carolina University
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