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Table of content: Ch 1: Introduction to Computer User Support
Ch 2: Customer Service Skills for User Support Agents
Ch 3: Writing for End Users
Ch 4: Skills for Troubleshooting Computer Problems
Ch 5: Common Support Problems
Ch 6: Help Desk Operation
Ch 7: User Support Management
Ch 8: Product Evaluation Strategies and Support Standards
Ch 9: End-User Needs Assessment Projects
Ch 10: Installing and Managing End-User Computers
Ch 11: Training Computer Users
Ch 12: A User Support Utility Tool Kit
Product Details: Language: English
ISBN-10: 113318782X
ISBN-13: 978-1133187820
ISBN-13: 9781133187820
Author: Fred Beisse
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A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Beisse Solution Manual

A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Beisse Solution Manual

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