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Table of Content: Chapter 1. Establishing a Framework for Business Communication.
Chapter 2. Focusing on Interpersonal and Group Communication.
Chapter 3. Planning Spoken and Written Messages.
Chapter 4. Preparing Spoken and Written Messages.
Chapter 5. Communicating Electronically.
Chapter 6. Delivering Good- and Neutral-News Messages.
Chapter 7. Delivering Bad-News Messages.
Chapter 8. Delivering Persuasive Messages.
Chapter 9. Understanding the Report Process and Research Methods.
Chapter 10. Managing Data and Using Graphics.
Chapter 11. Organizing and Preparing Reports and Proposals.
Chapter 12. Designing and Delivering Business Presentations.
Chapter 13. Preparing Resumes and Application Messages.
Chapter 14. Interviewing for a Job and Preparing Employment.
Product Details Language: English
ISBN-10: 1285431642
ISBN-13: 978-1285431642
ISBN-13: 9781285431642
Author: Carol M.Lehman, Debbie D.DuFrene
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