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Table of Content: Part One: Human Relations and You
Chapter 1: Human Relations: A Background
Chapter 2: Self-Concept and Self-Esteem in Human Relations
Chapter 3: Self-Awareness and Self-Disclosure
Chapter 4: Attitudes and Values in Human Relations
Chapter 5: Motivation: Increasing Productivity
Part Two: Human Relations in Groups
Chapter 6: Communication and Human Relations
Chapter 7: People, Groups, and Teams
Chapter 8: Achieving Emotional Control
Part Three: Building Your Human Relations Skills
Chapter 9: Individual and Organizational Change
Chapter 10: Creativity and Human Relations
Chapter 11: Conflict Management
Chapter 12: Stress and Stress Management
Chapter 13: Your External and Internal Customers
Part Four: Thriving in a Changing World
Chapter 14: Human Relations in a World of Diversity
Chapter 15: Business Ethics and Social Responsibility
Chapter 16: Maintaining Workplace Health and Success
Product Details: Language: English
ISBN-10: 0073524689
ISBN-13: 978-0073524689
ISBN-13: 9780073524689
Author:  Lowell Lamberton, Leslie Minor
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