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Table of content: Part I: Principles of Quality Management.
1: Introduction to Quality.
2: Foundations of Quality Management.
3: Customer Focus.
4: Workforce Focus.
5: Process Focus.
Part II: Tools and Techniques for Quality Management.
6: Statistical Methods in Quality.
7: Design for Quality and Product Excellence.
8: Measuring and Controlling Quality.
9: Six Sigma and Process Improvement.
Part III: Beyond Quality: Performance Excellence in Organizations.
10: The Malcolm Baldrige Framework for Performance Excellence.
11: Strategic Focus on Performance Excellence.
12: Measurement and Knowledge Management for Performance Excellence.
13: Leadership for Performance Excellence.
14: Building and Sustaining Performance Excellence.
Product Details: Language: English
ISBN-10: 1285069463
ISBN-13: 978-1285069463
ISBN-13: 9781285069463
Author: James R. Evans, William M. Lindsay
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Managing for Quality and Performance Excellence 9th Edition by Evans and Lindsay solution manual

Managing for Quality and Performance Excellence 9th Edition by Evans and Lindsay solution manual

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