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Table of Content PART ONE: INTRODUCTION
Chapter 1: Understanding Workplace Communication
Chapter 2: Communicating Across Cultures
PART TWO: FUNDAMENTALS OF BUSINESS WRITING
Chapter 3: Adapting Your Words to Your Readers
Chapter 4: Constructing Clear Sentences and Paragraphs
Chapter 5: Writing for a Positive Effect
PART THREE: BASIC PATTERNS OF BUSINESS MESSAGES
Chapter 6: Developing Your Writing Process and Choosing the Best Form
Chapter 7: Getting to the Point in Good-News and Neutral Messages
Chapter 8: Maintaining Goodwill in Bad-News Messages
Chapter 9: Making Your Case with Persuasive Messages and Proposals
Chapter 10: Conducting a Winning Job Campaign
PART FOUR: FUNDAMENTALS OF REPORT WRITING
Chapter 11: Preparing Informative and Influential Business Reports
Chapter 12: Choosing the Right Type of Report
Chapter 13: Conducting Research for Decision Makers
Chapter 14: Using Visuals to Make Your Point
PART FIVE: ORAL FORMS OF BUSINESS COMMUNICATION
Chapter 15: Communicating Effectively in Meetings and Conversations
Chapter 16: Delivering Oral Reports and Business Speeches
PART SIX: ELEMENTS OF PROFESSIONALISM: TECHNOLOGICAL PROFICIENCY AND CORRECTNESS
Chapter 17: Leveraging Technology for Better Writing
Chapter 18: Conveying Professionalism Through Correctness
Product Details: Language: English
ISBN-10: 0073403210
ISBN-13: 978-0073403212
ISBN-13: 9780073403212
Author: Kathryn Rentz , Paula Lentz
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Lesikars Business Communication Connecting in a Digital World 13th Edition by Rentz and Lentz Test Bank
Lesikars Business Communication Connecting in a Digital World 13th Edition by Rentz and Lentz Test Bank

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